Additional resources on Evolve
eBook on VitalSource
Student resources:
- Answers to end-of-chapter review questions
- Student quiz (True/False)
Instructor resources:
- PowerPoints
- Semester Planner
- Tutorial activities
- Image bank
- Student quiz (MCQ’s)
New to this edition
- Chapter 5 The specific goals of communication for healthcare professionals:
Effective conclusions of interactions and services: Negotiating closure
- Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional
- Chapter 23 - Person/s experiencing neurogenic or psychological shock
- Chapter 25 - A Person/s fulfilling the role of a grandparent
- Chapter 26 - Person/s with a spinal injury
- Chapter 27 - A Person/s living in a residential aged care facility
- An eBook included in all print purchases
Key Features
Additional resources on Evolve
eBook on VitalSource
Student resources:
- Answers to end-of-chapter review questions
- Student quiz (True/False)
Instructor resources:
- PowerPoints
- Semester Planner
- Tutorial activities
- Image bank
- Student quiz (MCQ’s)
Author Information
By Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud, Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia
Section 1: The significance of effective interpersonal communication of the healthcare professional
1. Effective communication for healthcare professionals: A model to guide communication
2. The overarching goal of communication for healthcare professionals: Person-centred care
3. The specific goals of communication of healthcare professionals:
1. Introductions and providing information
4. The specific goals of communication of healthcare professionals:
2. Questioning, comforting and confronting
5. The specific goals of communication of healthcare professionals:
3. Effective conclusions of interactions and services: Negotiation closure
Section 2: Achieving effective communication by developing awareness within the healthcare professional
6. Awareness of and the need for reflective practice in healthcare
7. Awareness of self to enhance healthcare communication
8. Awareness of how personal assumptions affect healthcare communication
9. Awareness of the ‘Person/s’ for healthcare communication
10. Awareness of the effects of non-verbal communication for the healthcare professional
11. Awareness of listening to facilitate Person/s-centred communication in healthcare
12. Awareness of different environments affecting communication in healthcare
Section 3: Managing realities of communication as a healthcare professional
13. Holistic communication resulting in holistic healthcare
14. Conflict and communication for the healthcare professional
15. Culturally effective communication in healthcare
16. Communicating with Indigenous Peoples as a healthcare professional
17. Misunderstandings and communication for the healthcare professional
18. Ethical communication in healthcare
19. Remote or long-distance healthcare communication:
a. The unseen healthcare professional
20. Remote or long-distance healthcare communication:
b. The seen, but not-in-the-room healthcare professional
21. Documentation: ‘one-way’ professional healthcare communication
22. Social media or ‘not present in person’ communication and the healthcare professional
Section 4: Scenarios to guide communication: opportunities for healthcare professionals to practise communicating effectively with ‘the Person/s’
23. Person/s experiencing strong negative emotions
24. Person/s in particular stages of the lifespan
25. Person/s fulfilling particular life roles
26. Person/s experiencing particular conditions
27. Person/s in particular contexts
