New to this edition
- NEW and UPDATED! Electronic health record (EHR) content
addresses the changes in technology related to the paperless dental office, telecommunications, appointment management, and financial systems to help you become compliant with EHR federal mandates.
- NEW! Practice quizzes for each chapter on the Evolve website help you test comprehension and prepare for classroom and board exams.
- NEW! Artwork focuses on new equipment and technology, specifically the paperless dental office.
Author Information
By Betty Ladley Finkbeiner, CDA-Emeritus, BS, MS, Faculty Emeritus, Washtenaw Community College, Ann Arbor, MI, USA and Charles Allan Finkbeiner, BS, MS, Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan, USA
PART I: DENTISTRY AS A BUSINESS
1. The Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Technology in the Business Office
6. Office Design and Equipment Placement
PART II: COMMUNICATION MANAGEMENT
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communication
10. Electronic and Telecommunications
PART III: BUSINESS OFFICE SYSTEMS
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Dental Insurance
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Control Systems
PART IV: THE DENTAL ASSISTANT IN THE WORKPLACE
18. Planning and Managing Your Career Path
Appendix A Composition Basics
Appendix B Numbers
Appendix C Prefixes and Suffixes
Appendix D Abbreviations
Appendix E Dental Terminology
Index
"Lends order to the administrative chaos and enables everyone to find easily the documents they need. An original overview of effective dental practice management."
Le Dentiste, April 2011
