New to this edition
- NEW and EXPANDED! New content
reflects additions to the main text and focuses on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing.
- NEW! Images throughout, with a focus on updates in technology.
- NEW! Computer application exercises assess comprehension.
- UPDATED! Revised artwork throughout the workbook.
Author Information
By Linda J. Gaylor, RDA, BPA, MEd, Retired Coordinator, Curriculum and Instruction San Bernardino County Superintendent of Schools Regional Occupational Program, Career Training, and Support Services San Bernardino, California
PART I: Introduction to the Dental Profession
1. Orientation to the Dental Profession
2. Dental Basics
PART II: Communication Skills: Principles and Practices
3. Communication Skills and Tools
4. Written Correspondence and Electronic Communication
5. Patient Relations
6. Dental Healthcare Team Communications
PART III: Managing Dental Office Systems
7. Computerized Dental Practice
8. Patient Clinical Records
9. Information Management and Security
10. Dental Patient Scheduling
11. Continuing Care Program (Recall or Re-care Systems)
12. Inventory Management
13. Office Equipment
PART IV: Managing Dental Office Finances
14. Financial Arrangement and Collection Procedures
15. Dental Insurance Processing
16. Bookkeeping Procedures: Accounts Payable
17. Bookkeeping Procedures: Accounts Receivable
PART V: Managing Your Career
18. Employment Strategies
Appendix: Patient Paperwork
