Student Workbook for The Administrative Dental Assistant Elsevier eBook on VitalSource, 5th Edition

PART I: Introduction to the Dental Profession
1. Orientation to the Dental Profession
2. Dental Basics

PART II: Communication Skills: Principles and Practices
3. Communication Skills and Tools
4. Written Correspondence and Electronic Communication
5. Patient Relations
6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems
7. Computerized Dental Practice
8. Patient Clinical Records
9. Information Management and Security
10. Dental Patient Scheduling
11. Continuing Care Program (Recall or Re-care Systems)
12. Inventory Management
13. Office Equipment

PART IV: Managing Dental Office Finances
14. Financial Arrangement and Collection Procedures
15. Dental Insurance Processing
16. Bookkeeping Procedures: Accounts Payable
17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career
18. Employment Strategies

Appendix: Patient Paperwork